This website is owned and operated by Jordanwood & Johnson Associates, Inc.
Payment
Payment is required in full upon ordering.
We accept Visa, MasterCard, American Express, or Discover.
Processing is done through Stripe, a secure e-commerce payment gateway service provider.
The description of your charge on your Card Statement will appear as Jordanwood.
Sales Tax
We are required to collect sales tax on all items purchased with a Florida address. See our complete Sales Tax policy.
Shipping Policy
All of our Italian Marble Fruit and Alabaster Grape items qualify for Free Shipping for all U.S. deliveries. (For information regarding international shipment charges, please contact us or text us at 530-559-6680 or email us at [email protected].)
We attempt to ship all orders within 24 – 48 business hours of order receipt.
If you have special delivery or time constraints, please notify us of your requirements when placing your order, (in the notes section of your order), and we will do our best to meet your needs.
Our Standard Shipping for all US deliveries is via U.S. Postal Service Priority Mail.
Return Policy
Return of Damaged Products
Immediately contact us or call or text us at 530-559-6680 for return instructions.
Damaged product must be identified within 48 hours of receipt.
Be sure to retain the original shipping container and material.
For insurance purposes these materials must be returned with the damaged product(s). Also be sure your shipment is insured.
Upon receipt of your damaged product(s) a replacement product(s) will be shipped.
Return of Non-Damaged Products
Returns are allowed within seven days of product receipt. All non-damaged product returns require a 15% restocking fee.
Contact us or call or text us at 530-559-6680 for a return authorization number.
You may return the merchandise via U.S. Mail or by common carrier. In the return please include a copy of your receipt.
In addition the returned product must be undamaged and unused.
Please be sure your shipment is insured.
A check or credit card refund for the amount of the product(s) less restocking fee will be issued once the return is received.
Privacy
See our Privacy Policy.
Security
To protect your privacy we use security encryption on our web-site.
Problems/Issues or Comments
If you have any comments about our web-site or experience any problem or issue with using the site or the processing of your order please contact us or call or text us at 530-559-6680 or send us an email at [email protected].
Please provide your first and last name, any comment or specifics about your problem and a phone number so we can follow up with you promptly.
Legal
Copyright 2018-2024 Italian Marble Fruit from Jordanwood. This website and all of its contents is entirely owned by Jordanwood & Johnson Associates, Inc. Use of the content on this site for other than its expressed purpose is strictly forbidden.
Errors
All of the information on this site has been checked for accuracy; however, occasionally omissions and errors may occur and are subject to correction.